• Goal

To give a perspective of progression to the core business employees.

• Solution

Recognize and value the skill improvement and expertise of assistance officers and managers.

• How it works

Detailed inventory of skills to be mastered for 3 levels of business expertise: Junior, Confirmed and Senior.

Employees self-assess on the detailed skills grid, by family ( control of the customer’s path, business techniques, communication and exchange capacity, knowledge of the company’s procedures and objectives) then exchange and validate the assessment with their manager.

For each of these levels, Mutuaide guarantees a minimum salary and an associated classification level… and celebrates the achievement of the level

• Added value

It is a proactive program (on a voluntary basis), objective and motivating for employees who wish to evolve.

It allows us to present in a concrete way to our candidates the way they will evolve in their job.